Polish-Speaking Player Support for Riot Games - Sofia, Fully Paid Relocation
Mercier Consultancy is pleased to partner with Riot Games to offer an exciting opportunity for a Polish-Speaking Player Support Specialist based in Sofia, Bulgaria, with fully paid relocation! Become a vital part of a leading global gaming company dedicated to providing outstanding player experiences.
As a Polish-Speaking Player Support Specialist, you will assist Polish-speaking players by providing efficient and professional support to ensure their gaming experience is smooth and enjoyable. Your passion for gaming and excellent communication skills will contribute greatly to fostering a positive and engaging community.
Key Responsibilities
- Deliver high-quality support to Polish-speaking players via email, chat, and social media channels.
- Investigate and resolve technical, gameplay, and account-related issues efficiently.
- Maintain thorough and accurate records of player interactions and support tickets.
- Work collaboratively with cross-functional teams to tackle complex player issues and enhance player satisfaction.
- Collect and communicate player feedback to Riot Games’ development teams for continuous improvement.
- Promote a positive and inclusive gaming environment through professional and empathetic communication.
- Stay informed of the latest updates, features, and trends relating to Riot Games products.
Full relocation assistance to Sofia, Bulgaria will be provided to successful candidates.
Requirements
- Fluency in Polish and English, both written and spoken. Native language and nationality must be clearly indicated in your C.V. and/or Cover Letter.
- Strong communication and customer service skills.
- Experience in player support or other customer-facing roles is preferred.
- Passion for gaming and understanding of gaming culture.
- Excellent problem-solving skills and attention to detail.
- Ability to work independently and within a team in a fast-paced environment.
- Familiarity with customer support tools and gaming platforms is a plus.
- Willingness and eligibility to relocate to Sofia, Bulgaria, with full relocation support offered.
Benefits
- Financial support during relocation
- Fully paid training sessions from the office
- Stable job and career development opportunities
- Attractive salary
- Additional health insurance
- 50+ benefits and services to choose from
- Positive international working environment
- Support and learning
- Employee referral bonuses