Greek-Speaking Player Support for Riot Games in Sofia: Fully Paid Relocation
Mercier Consultancy is delighted to partner with Riot Games to offer an exciting opportunity for a Greek-Speaking Player Support Specialist based in Sofia, Bulgaria, with fully paid relocation! Join a world-renowned gaming company and be part of an enthusiastic team dedicated to delivering exceptional player experiences.
As a Player Support Specialist, you will be the main point of contact for Greek-speaking players, providing timely and effective assistance to ensure a smooth and enjoyable gaming experience. Your passion for gaming and excellent communication skills will help foster a vibrant and supportive player community.
Responsibilities
- Deliver high-quality support to Greek-speaking players through email, chat, and social media platforms
- Investigate and resolve technical issues, gameplay questions, and account-related matters
- Maintain accurate records of player interactions and support tickets in relevant systems
- Collaborate closely with cross-functional teams to resolve complex issues and improve player satisfaction
- Gather and provide player feedback to Riot Games' development teams to enhance game quality and player experience
- Help build and sustain a positive gaming community through professional and empathetic player engagement
- Stay abreast of new game updates, trends, and Riot Games’ products
Fully paid relocation assistance to Sofia, Bulgaria is provided for successful candidates.
Requirements
- Fluency in Greek and English, both written and spoken. Your native language and nationality must be clearly stated in your C.V. and/or Cover Letter.
- Excellent communication and customer service skills
- Experience in player support or customer-facing roles is highly desirable
- Strong passion for gaming and a solid understanding of gaming culture
- Proven problem-solving skills and attention to detail
- Ability to work independently and collaboratively within a fast-paced environment
- Familiarity with customer support tools and gaming platforms is an advantage
- Willingness and ability to relocate to Sofia, Bulgaria with full relocation support
Benefits
- Financial support during relocation
- Fully paid training sessions from the office
- Stable job and career development opportunities
- Attractive salary
- Additional health insurance
- 50+ benefits and services to choose from
- Positive international working environment
- Support and learning
- Employee referral bonuses