Spanish-Speaking Riot Games Support - Sofia, Fully Paid Relocation
Mercier Consultancy is proud to partner with Riot Games to offer an exciting opportunity for a Spanish-Speaking Support Specialist based in Sofia, Bulgaria, with fully paid relocation. Join a global leader in the gaming industry and help provide exceptional support to Spanish-speaking players worldwide.
In this role, you will deliver top-quality assistance to players, addressing their inquiries and resolving issues to enhance their gaming experience. Your passion for gaming and outstanding communication skills will help build a supportive and engaging player community.
Key Responsibilities
- Provide efficient and professional support to Spanish-speaking players across multiple channels such as email, chat, and social media.
- Investigate and resolve account, gameplay, and technical issues promptly.
- Maintain accurate documentation of player interactions and support cases.
- Collaborate with internal teams to address complex player issues and improve customer satisfaction.
- Gather and communicate player feedback to Riot Games’ development teams.
- Promote a positive, inclusive gaming environment through empathetic communication.
- Stay updated on Riot Games’ products, updates, and industry trends.
Requirements
- Fluent in Spanish and English, both written and spoken. Native language and nationality must be specified in your application.
- Excellent communication and customer support skills.
- Previous experience in player support or customer service roles preferred.
- Strong passion for gaming and familiarity with gaming culture.
- Excellent problem-solving abilities and attention to detail.
- Ability to work independently and collaboratively in a fast-paced environment.
- Experience with customer support tools and gaming platforms is a plus.
- Willingness and eligibility to relocate to Sofia, Bulgaria, with full relocation support provided.
Benefits
- Financial support during relocation
- Stable job and career development opportunities
- Attractive salary
- Additional health insurance
- Positive international working environment