HR Process Excellence & Continuous Improvement Lead
Life tastes better with ice cream
With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.
We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference.
What truly sets us apart is how we work.
We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done.
We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.
HR Process Excellence & Continuous Improvement Lead
WL: 1C
Scope: Local
Location: Mexico, Tultitlan
Terms & Conditions: Full time, local work level terms.
Drive transformation. Simplify complexity. Scale impact.
What this role is about
You will lead Continuous Improvement across HR Operations, transforming Hire-to-Retire processes into efficient, scalable, and digital-first experiences. This role combines Lean Six Sigma, automation, and data-driven decision-making to elevate HR service delivery globally.
What you’ll be responsible for:
- Optimize end-to-end HR processes (Onboarding, Internal Movements, Offboarding)
- Eliminate inefficiencies and standardize best practices across regions
- Lead Lean Six Sigma initiatives (DMAIC, Kaizen) to improve quality and reduce cost
- Drive automation (RPA, Power Platform, AI) toward touchless operations
- Define and track KPIs; build dashboards and actionable insights
- Partner with global HR, HR Tech, and cross-functional teams to deliver transformation
- Champion a “First Time Right” and continuous improvement mindset
What we’re looking for
- 6–9 years of experience in Process Excellence or Continuous Improvement
- Strong background in HR Shared Services / Global Business Services
- Solid understanding of Hire-to-Retire processes
- Lean Six Sigma Green or Black Belt
- Experience with HR systems (Workday, SAP or similar) and automation tools
- Strong analytical skills and structured problem-solving approach
- Ability to operate in fast-paced environments and drive change at scale
What you can expect
- A high-impact role shaping HR transformation across multiple geographies
- Exposure to global stakeholders and strategic initiatives
- Hands-on experience with automation, AI, and digital HR
- Strong career growth in Operations Excellence and Transformation
#TMICC
Why join us?
This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could!
You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.
- Roles with real accountability and visible impact
- Free to move fast, experiment and challenge how things are done
- Continuous learning and development as the business grows
- Reward linked to performance and contribution.
Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.
Ready to build the future of Ice Cream?
If this sounds like the place where you'd thrive, we'd love to hear from you. Apply online and share your CV. We'll review your application and be in touch with the next steps.
If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.
Additional information
The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic. We encourage people with all backgrounds to apply including Aboriginal and Torres Strait Islander Peoples, and Māori and Pacific Peoples.