Supervisory Mobility Transportation Specialist

This Supervisory Mobility Transportation Specialist position is in Business Office services located at the Manchester New Hampshire VA Medical Center. This position is a full-time position at 40 hours per week.

The primary purpose of this position is to manage all VTS and BT Program activities, including patient transport, Special Mode Travel (SMT), mileage reimbursement claims, transportation contracts, 911 ambulance claims, inter-facility transfers, and common carrier transportation. The position also supervises/ensures the VTS and BT processes comply with regulatory guidance, while assuring program effectiveness. The incumbent also serves as the primary POC and responsible party for BT IPERA audit processes and documentation. Incumbent serves as the Contracting Officer Representative for all transportation contracts, including common carrier, Special Mode, ambulance and air ambulance. The incumbent assures and oversees the scheduling of routine, urgent and emergent transportation for Veterans, matters related to resource allocation, program development, supervision, Fund Control Point management, inter-service collaboration, community resource development with internal and external collaboration and analytical assessments, including managing the BT Behavior/Audit processes/policies/ remediation/reporting. The incumbent is also responsible for working with state Veterans and Transportation Agencies and local transportation providers to establish expanded transportation networks to improve Veterans access to care. Duties include but are not limited to: Assures and oversees the scheduling of routine, urgent and emergent transportation for veterans, matters related to resources allocation, program development, supervision, managing the Special Mode Transportation audit processes/policies/procedures guides/remediation/reporting. Fund Control Point management, inter-service collaboration, community resources development with internal and externa coordination that may involve multiple state, regional and local agencies, and analytical assessments. Establishes guidelines and performance expectation for staff. Resolves informal complaints. Reviews, approves, disapproves leave request. Adjust work procedures among administrative staff according to the workload of each program. Planning, developing, evaluating, marketing and directing administrative activities in multiple programs related to transportation systems for metropolitan as well as rural/remote beneficiaries. Develop, analyzes, evaluates, advises on, or improves the effectiveness of work methods and procedures. Acts as the advisor to Medical Center leadership and managers regarding VHA directives, policy, Medical Center Policies and Standard Operating Procedures concerning Special Mode Transportation and Veteran Transportation Service matters to assure efficiency and customer satisfaction. Establishes and maintains knowledge of and cooperative relationships, including the development of formal Memorandums of Understanding with State Departments of Transportation, Area Councils of State Veteran Service Agencies on aging, Community Transit providers, Veterans Service Organizations, State Veteran Service Agencies, County Veteran Service Agencies and other various groups and organizations, such as stakeholders, other hospitals, universities, public health officials and organizations. Other duties as assigned. Work Schedule: Monday through Friday 7:30am to 4:00pm. Telework: Ad-Hoc: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Mobility Transportation Specialist/PD99781S Relocation/Recruitment Incentives: May be authorized. Critical Skills Incentive (CSI): Not Approved. Permanent Change of Station (PCS): Not Authorized. Notification : This position is in the Competitive Service. This position is Not a Bargaining Unit position. This position is covered by locality-based comparability pay. Veterans' preference does not apply for internal or other current permanent Federal agency employees. Current and former Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held.

To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.