Waiter Supervisor

Responsibilities

• Supervise the daily operations of the service team.
• Assign duties and prepare staff work schedules.
• Ensure high standards of customer service are maintained.
• Handle customer enquiries and resolve service-related issues.
• Train, guide and monitor service staff.
• Coordinate with the kitchen to ensure smooth operations.
• Monitor cleanliness, food safety and workplace hygiene.
• Assist in stock control and perform cashiering duties when required.
• Perform other duties assigned by management.

Requirements

• Able to lead and manage a service team in a fast-paced environment.
• Able to work rotating shifts, weekends and public holidays.
• Good leadership, communication and problem-solving skills.
• Able to stand for long hours.
• Food Hygiene Certificate is an advantage.