Learning and Development Operations

Industry/Sector

Not Applicable

Specialism

IFS - Human Capital (HC)

Management Level

Senior Associate

Job Description & Summary

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a Learning and Development Operations professional, you will play a pivotal role in managing the people lifecycle and handling day-to-day operational tasks related to employee management. This includes overseeing employee onboarding, offboarding, payroll, benefits administration, and compliance with labor laws. Within our Internal Firm Services practice, you will be a primary HR point of contact, resolving inquiries and supporting our workforce efficiently.

As a Senior Associate, you will focus on building meaningful relationships and learning how to manage and inspire others. You will navigate complex situations, enhancing your personal brand and skills. You are expected to anticipate the needs of your teams and deliver quality work. Embracing ambiguity, you will use these moments as opportunities for growth.

In this role at PwC Acceleration Center India, you will utilize a broad range of tools and methodologies to generate new ideas and solve problems. You will develop a deeper understanding of the business context and how it is evolving, while upholding professional and technical standards. This position offers a chance to grow within a dynamic environment, contributing to the success of our Human Resource Operations.

Responsibilities

· Manage end-to-end execution of L&D programs including technical, leadership, and milestone-based initiatives

· Coordinate assessment operations via Pearson for pre-hire candidates

· Manage onboarding and learning platform access (Rosetta Stone, Vantage LMS)

- Managing the employee lifecycle, including onboarding, offboarding, and benefits administration
- Coordinating and resolving HR inquiries, escalating issues as necessary in line with HR protocols
- Administering employee records and confirming compliance with labor laws and regulations
- Utilizing HR software to streamline processes and improve service delivery
- Supporting employee engagement strategies and fostering a positive work environment
- Implementing process improvements to enhance HR operations efficiency
- Handling confidential information with discretion and professionalism
- Collaborating with stakeholders to address complex business issues from strategy to execution
- Analyzing HR metrics to inform decision-making and optimize workforce management
- Facilitating employee relations and conflict resolution to maintain a harmonious workplace

What You Must Have

- At least a High School Diploma or the equivalent degree
- At least 6+ years of experience in ·:

Manage end-to-end execution of L&D programs including technical, leadership, and milestone-based initiatives

· Coordinate assessment operations via Pearson for pre-hire candidates

· Manage onboarding and learning platform access (Rosetta Stone, Vantage LMS)

· Track participant progress and escalate delays or risks

· Understanding of learning platforms and L&D ecosystems

• Knowledge in Cornerstone LMS tool, Rosetta Stone & Pearson tools

- Oral and written proficiency in English required

What Sets You Apart

- Preference for at least one of the following fields of study: Measurement, Data Science, Industrial-Organizational (I/O) Psychology, or a related field
- Demonstrating proficiency in Human Resources Management (HRM) and HR Software
- Utilizing analytical thinking to interpret data and inform insights
- Excelling in stakeholder communications and relationship building
- Embracing change and demonstrating learning agility in dynamic environments
- Coordinating staff effectively to enhance team performance and engagement
- Managing employee data with confidentiality and precision

Travel Requirements

Not Specified

Job Posting End Date